| Career Description:
gloStream is a fast paced, rapidly expanding company that specializes in electronic medical records
and practice management software. We are looking to fill a full time field service technician position.
The position will require travel around the United States for weeks at a time. Being a road warrior is a
must! This position will demand the very best a technician has to offer.
Responsibilities:
• Taking support calls from our partner companies
• Logging support cases for issues not solved immediately
• Following up on existing cases
• Work remotely on client networks
• Working with open cases to resolution and/or developing workarounds until resolution can be
achieved
• Installing patches and maintaining current software versions
• Diagnose and correct day-to-day network issues (back-ups, alerts, etc.)
• Assisting in the maintenance of network documentation
• Effective communication with partners, development, and management, on open cases
• Providing the highest level of customer satisfaction possible
• Write, update, or review documentation for the system
Requirements:
• Experience with Windows Server 2003, Active Directory, Group Policy
• Experience with SQL Server 2005 Standard/Workgroup, Replication, SQL queries
• Experience with Windows XP/Vista
• Experience with Microsoft Office 2003/2007
• Excellent system/network troubleshooting skills
• Strong communication skills (both written and oral)
• Excellent customer service skills
• MCP/MCSE certification, other industry certifications a plus
• Able to travel in and out of state for extended periods
• Reliable transportation
Compensation:
This is a full time, salaried position. Interested applicants should email a cover letter and resume to
ryan@gloStream.com. Salary and benefits will vary based on experience and will be discussed during
the interview. |
